Zones are not transferred from Bind on Plesk for Windows

Symptoms

• DNS zones served by Bind DNS server on Plesk for Windows are not synced with the slave DNS, configured in Extensions > My extensions > Slave DNS manager ;

• The correct slave DNS server IP address is configured in DNS Template > Transfer Restrictions Template ;

• 
%plesk_dir%/dns/etc/named.conf
has the following lines:

  acl common-allow-transfer { 
  none; 
  };

• Slave DNS server with info logging enabled shows the following error:

  general: info: zone example.com/IN: Transfer started. 
  xfer-in: info: transfer of 'example.com/IN' from 203.0.113.2#53: connected using 192.0.2.2#35633 
  xfer-in: error: transfer of 'example.com/IN' from 203.0.113.2#53: failed while receiving responses: REFUSED 
  xfer-in: info: transfer of 'example.com/IN' from 10.39.5.12#53: Transfer completed: 0 messages, 0 records, 0 bytes, 0.001 secs (0 bytes/sec)

Cause

Plesk bug with id #PPPM-7521: DNS zone Transfer Restrictions Template does not work on Windows with Bind

Resolution

As a workaround, required records might be inserted into Plesk database manually:

1. Connect to the server via RDP ;

2. Create Plesk database backup ;

3. Run the following query to add slave DNS server to allowed:

   C:> plesk db “REPLACE INTO misc VALUES (‘DNS_Allow_Transfer0’, ‘192.0.2.2’);”

   Note: The second value in the query is the slave DNS IP. It must be the same as in Extensions > My Extensions > Slave DNS Manager.

   Note: multiple slave servers can be specified divided by a semicolon: REPLACE INTO misc VALUES ('DNS_Allow_Transfer0', '192.0.2.2; 192.0.2.3');

4. Reconfigure DNS records:

   C:> plesk repair dns -y

5. Navigate to Extensions > My Extensions > Slave DNS Manager, select slave DNS server and click on Resync.