Unable to update Atomic ModSecurity ruleset: cannot find the path specified: Core::distributed_update File not found

Symptoms

• The similar error is shown on Plesk Home page:

  PLESK_ERROR: Error Message:
  Failed to install the ModSecurity rule set: modsecurity_ctl failed: gpg: key 4520AFA9: “Atomicorp (Atomicorp Official Signing Key) [email protected]” not changed gpg: Total number processed: 1 gpg: unchanged: 1 gpg: Signature made Tue Oct 16 12:25:50 2018 UTC using RSA key ID 4520AFA9 gpg: Good signature from “Atomicorp (Atomicorp Official Signing Key) [email protected]” gpg: WARNING: This key is not certified with a trusted signature! gpg: There is no indication that the signature belongs to the owner. Primary key fingerprint: 1818 66DF 9DAC A40E 5B42 9B08 FFBD 5D0A 4520 AFA9 TERM environment variable not set. Required ruleset configs were not downloaded: /etc/httpd/conf/modsecurity.d/rules/tortix/modsec/asl.conf Unable to download tortix rule set

• On Windows:

  Failed to install the ModSecurity rule set: modsecuritymng failed: The system cannot find the path specified. (Error code 3) at Open file 'C:Program Files (x86)PleskPrivateTemp772143e5-001c42ee9c3fmodsecwindowstortix_waf.conf' 
   at (VFile::open line 104) 
   at createAtomicConfig(C:Program Files (x86)PleskPrivateTemp772143e5-d909-11ea-b81d-001c42ee9c3fmodsecwindows)(ModSecurity::AtomicRuleSet::createAtomicConfig line 32) 
   at install(C:Program Files (x86)PleskPrivateTempba455EB.tmp, C:Program Files (x86)PleskModSecurityrules)(ModSecurity::TortixRuleSet::install line 125) 
   at installRuleSet(tortix, )(ModSecurity::Adapter::installRuleSet line 62) 
   at installRuleSet(tortix, , true)(ModSecurityManager::installRuleSet line 47) 
   at execute console command --install-ruleset(vconsoleapp::start line 93) 
   at execute "C:Program Files (x86)Pleskadminbinmodsecuritymng" --install-ruleset --with-backup "--ruleset=tortix"(vconsoleapp::run line 110) 
   (Error code 1)

• Updating rules manually throw the same error.

  C:> “%plesk_bin%modsecuritymng” –install-ruleset –with-backup “–ruleset=tortix”

• On Linux:
  In /var/log/plesk/panel.log the following messages can be found:

  Errors were encountered:
   L CODE SOURCE MESSAGE 
   - ---- ----------------------------- ------------------------------------------ 
   [0m[0;33m2 6 Core::distributed_update File not found www3.atomicorp.com /channels/rules/plesk/modsec-201812061016.tar.bz2 
   [0m[0;33m2 302 Core::distributed_update remote fail: E_GEN_RETRY 22 .. www6.atomicorp.com/channels/rules/plesk/modsec-201812061016.tar.bz2 
   [0m[0;33m2 6 Core::distributed_update File not found www6.atomicorp.com /channels/rules/plesk/modsec-201812061016.tar.bz2 
   [0m[0;33m2 302 Core::distributed_update remote fail: E_GEN_RETRY 22 .. www2.atomicorp.com/channels/rules/plesk/modsec-201812061016.tar.bz2 
   ... 
   stderr: 
   Continue execution.Required ruleset configs were not downloaded: /etc/httpd/conf/modsecurity.d/rules/tortix/modsec/asl.conf
   Unable to download tortix rule set

Cause

A temporary issue on Atomicorp side

Resolution

Ignore the error till the next Daily Maintenance task execution or run the update manually:

1. Connect to the server via SSH;

2. Run manual update:

   # plesk daily UpdateModSecurityRuleSet