Unable to open AWStats web statistics page in Plesk: 404 Not Found The requested document was not found on this server

Symptoms

• Unable to open AWStats web statistics page with the following error:

  404 Not Found
   The requested document was not found on this server
   Web Server at example.com

• Following directories are specified in /etc/psa/psa.conf file for AWStats scripts:

  # egrep “AWSTATS_BIN_D|AWSTATS_TOOLS_D” /etc/psa/psa.conf
  AWSTATS_BIN_D /usr/share/awstats/wwwroot/cgi-bin
  AWSTATS_TOOLS_D /usr/share/awstats/tools

• The Statistics Rebuild Script fails with the following error:

  ./rebuild_awstats.sh: line 210: /usr/share/awstats/tools/logresolvemerge.pl: No such file or directory
   ERROR: failed to merge access_log*. Skipping domain.
   ERROR /usr/share/awstats/wwwroot/cgi-bin/awstats.pl cannot be executed.

• Web stat files have a huge size:

  # ls -lhS /var/www/vhosts/system/example.com/logs/ | head
  …
  -rw——- 1 root root 35G Aug 21 17:14 access_ssl_log.webstat
  -rw——- 1 root root 2.4G Aug 21 15:33 access_log.webstat
  -rw-r–r– 1 root root 7.0M Aug 21 15:33 access_ssl_log.stat
  -rw-r–r– 2 root root 5.7M Aug 21 17:39 access_ssl_log
  …

• This issue can occur after upgrade to Plesk Obsidian.

Cause

Resolution

Workaround

As a workaround, set the correct AWStats paths manually by following the steps below:

1. Log in the server via SSH.

2. Change the /etc/psa/psa.conf file according to the script location:

   for RHEL-based OSes:

   • Check the packager of awstats package:

     # rpm -qi awstats | grep Packager

     Note: If the Packager isn’t Plesk, check this knowledge base article for the solution.

   • Adjust Awstats variables as follows:

     # egrep “AWSTATS_BIN_D|AWSTATS_TOOLS_D” /etc/psa/psa.conf
     AWSTATS_BIN_D /var/www/cgi-bin/awstats
     AWSTATS_TOOLS_D /usr/share/awstats

   for Debian-based OSes:

   # egrep “AWSTATS_BIN_D|AWSTATS_TOOLS_D” /etc/psa/psa.conf
   AWSTATS_BIN_D /usr/lib/cgi-bin
   AWSTATS_TOOLS_D /usr/share/awstats/tools

   Note: For Ubuntu 14.04 the following symlink should be created:

   # ln -s /usr/lib/plesk-9.0/logresolvemerge /usr/share/doc/awstats/examples/logresolvemerge.pl

3. Rebuild statistics as described in the article: How to recalculate AWStats statistics from logs for previous months