Unable to create/see mailboxes on Plesk with Smartermail: No HTTP resource was found that matches the request URI

Symptoms

• Unable to create or see existing mailboxes on Plesk with Smartermail:

  PLESK_ERROR: Error: No HTTP resource was found that matches the request URI
  at getMailName(jdoe, example.com)(SmarterMail::Local::Provider::getMailName line 218)
  at Unable to execute console command: ‘–add-mailbox'(vconsoleapp::start line 95)
  at Unable to execute command: ‘”C:Program Files (x86)Pleskadminbinmailmng” –add-mailbox “–domain-name=example.com” “–mailname=jdoe” “–password=*”‘(vconsoleapp::run line 117)

• SmarterMail Build 7817 is used

Cause

SmarterMail Build 7817 breaks API backward compatibility.

Resolution

SmarterMail expects to provide a permanent fix by the end of June.

As a workaround, there’s a custom SmarterMail build available here.

Follow the instruction to install it:

1. Connect to the server via RDP

2. Access Internet Information Server manager (IIS)

3. In IIS manager stop the SmarterMail IIS site and its application pool.

4. Open Windows system services

5. Stop the SmarterMail system service and wait 15-30 seconds for it to drop out of memory.

6. Note the current SmarterMail installation directory, then uninstall SmarterMail.

7. Install the new build of SmarterMail to the same directory used previously.

8. While the installer is finishing up (copying new files) go ahead and start the SmarterMail application pool and IIS site.

For additional information, refer to https://portal.smartertools.com/kb/root.aspx