Symptoms
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Unable to create or see existing mailboxes on Plesk with Smartermail:
PLESK_ERROR: Error: No HTTP resource was found that matches the request URI
at getMailName(jdoe, example.com)(SmarterMail::Local::Provider::getMailName line 218)
at Unable to execute console command: ‘–add-mailbox'(vconsoleapp::start line 95)
at Unable to execute command: ‘”C:Program Files (x86)Pleskadminbinmailmng” –add-mailbox “–domain-name=example.com” “–mailname=jdoe” “–password=*”‘(vconsoleapp::run line 117) -
SmarterMail Build 7817 is used
Cause
SmarterMail Build 7817 breaks API backward compatibility.
PPS-11209
Resolution
SmarterMail expects to provide a permanent fix by the end of June.
As a workaround, there’s a custom SmarterMail build available here.
Follow the instruction to install it:
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Connect to the server via RDP
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Access Internet Information Server manager (IIS)
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In IIS manager stop the SmarterMail IIS site and its application pool.
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Open Windows system services
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Stop the SmarterMail system service and wait 15-30 seconds for it to drop out of memory.
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Note the current SmarterMail installation directory, then uninstall SmarterMail.
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Install the new build of SmarterMail to the same directory used previously.
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While the installer is finishing up (copying new files) go ahead and start the SmarterMail application pool and IIS site.
For additional information, refer to https://portal.smartertools.com/kb/root.aspx