Symptoms
- The domain
example.com
existed previously and was removed via Plesk. - Unable to create a subscription
example.com
due to the following error in Plesk:PLESK_ERROR: hosting update is failed: vhostmng-structure failed: Cannot create directory /httpdocs/cgi-bin: Permission denied System error 13: Permission denied
-
The domain
example.com
is not displayed in Plesk > Domains. -
The folder
/var/www/vhosts/example.com
still exists on the server:# ls -la /var/www/vhosts/ | grep example.com
drwx–x— 7 te psaserv 4096 Sep 21 00:01 example.com
Cause
The subscription example.com
was not removed completely.
Resolution
- Connect to the server using SSH.
Note: if direct SSH access to the server is not possible, contact server administrator for further assistance.
- Remove the folderÂ
/var/www/vhosts/example.com
manually if its content is not required any more:# rm -rf /var/www/vhosts/example.com
- Create domain again How to create a domain or a subdomain in Plesk