Unable to create a subscription in Plesk: vhostmng-structure failed: Permission denied

Symptoms

• The domain example.com existed previously and was removed via Plesk.
• Unable to create a subscription example.com due to the following error in Plesk:

  PLESK_ERROR: hosting update is failed: vhostmng-structure failed: Cannot create directory /httpdocs/cgi-bin: Permission denied System error 13: Permission denied

• The domain example.com is not displayed in Plesk > Domains.

• The folder /var/www/vhosts/example.com still exists on the server:

  # ls -la /var/www/vhosts/ | grep example.com
  drwx–x— 7 te psaserv 4096 Sep 21 00:01 example.com

Cause

The subscription example.com was not removed completely.

Resolution

1. Connect to the server using SSH.

   Note: if direct SSH access to the server is not possible, contact server administrator for further assistance.

2. Remove the folder /var/www/vhosts/example.com manually if its content is not required any more:

   # rm -rf /var/www/vhosts/example.com

3. Create domain again How to create a domain or a subdomain in Plesk