Symptoms
-
Unable to access Plesk and websites from the particular IP addressÂ
203.0.113.2
with the error below:ERR_CONNECTION_TIMED_OUTÂ
- The Imunify360 extension is installed in Plesk > Extensions > My extensions. Â
Cause
The 203.0.113.2
 IP address is graylisted(blocked) by Imunify360 extension.
Resolution
- Log into Plesk.
- Go to Extensions > My Extensions >Â Imunify360 > Open > Firewall > Gray List.
- Select the
203.0.113.2
 IP address and press the highlighted button as on the screenshot below to remove it from the Imunify360 graylist:
Â
Solution using the SSH access
-
Log into the server via SSH.
- Execute the command below to remove
203.0.113.2
IP address from the Imunify360 graylist:# imunify360-agent graylist ip delete 203.0.113.2