Knowledge Base

Unable to access Plesk and websites from the particular IP address when Imunify360 extension is installed: ERR_CONNECTION_TIMED_OUT

Symptoms

Unable to access Plesk and websites from the particular IP address 203.0.113.2 with the error below:
```
ERR_CONNECTION_TIMED_OUT 
```
The Imunify360 extension is installed in Plesk > Extensions > My extensions.

Cause

The 203.0.113.2 IP address is graylisted(blocked) by Imunify360 extension.

Resolution

Log into Plesk.
Go to Extensions > My Extensions > Imunify360 > Open > Firewall > Gray List.
Select the 203.0.113.2 IP address and press the highlighted button as on the screenshot below to remove it from the Imunify360 graylist:

Solution using the SSH access

Log into the server via SSH.
Execute the command below to remove 203.0.113.2 IP address from the Imunify360 graylist:
# imunify360-agent graylist ip delete 203.0.113.2

Related Posts

The Plesk HoliDeals Calendar is back (Part 1)

Full Site Check now scans for Google Fonts

WordPress Firewall – Why Do You Need One?

Knowledge Base

Imunify360 not working on Ubuntu: Imunify service is not started

Plesk websites are inaccessible with 504 Gateway Timeout with enabled firewall: : Connection timed out

Unable to provide Plesk support with server access via SSH access extension: can’t initialize ip6tables table `filter’

Plesk shows error: Could not open config directory /etc/httpd/conf/modsecurity.d/rules/custom: No such file or directory

Hosting Wiki