Knowledge Base

Unable to access Plesk and websites from the particular IP address when Imunify360 extension is installed: ERR_CONNECTION_TIMED_OUT

Symptoms

Unable to access Plesk and websites from the particular IP address 203.0.113.2 with the error below:
```
ERR_CONNECTION_TIMED_OUT 
```
The Imunify360 extension is installed in Plesk > Extensions > My extensions.

Cause

The 203.0.113.2 IP address is graylisted(blocked) by Imunify360 extension.

Resolution

Log into Plesk.
Go to Extensions > My Extensions > Imunify360 > Open > Firewall > Gray List.
Select the 203.0.113.2 IP address and press the highlighted button as on the screenshot below to remove it from the Imunify360 graylist:

Solution using the SSH access

Log into the server via SSH.
Execute the command below to remove 203.0.113.2 IP address from the Imunify360 graylist:
# imunify360-agent graylist ip delete 203.0.113.2

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