Knowledge Base

Some actions in Plesk UI time out or fail with: client intended to send too large body

Symptoms

Uploading a backup file via the Backup Manager or importing database dump in PHPmyAdmin times out.

In the logfile /var/log/sw-cp-server/error_log the following error message appears:

[error] 25312#0: *59 client intended to send too large body: 1200002689 bytes, client: 203.0.113.2, server: , request: "POST /plesk/server/backup/local-repository/upload/ HTTP/1.1", host: "203.0.113.2:8443", referrer: "https://203.0.113.2:8443/plesk/server/backup/local-repository/upload/"

[error] 11445#0: *36 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 203.0.113.2, server: , request: "POST /admin/backup/copy-to-server/?dumpId=backup_1812061555_1812100010.tar&type=foreign-ftp HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "203.0.113.2:8443", referrer: "https://203.0.113.2:8443/admin/backup/copy-to-server/?dumpId=backup_1812061555_1812100010.tar&type=foreign-ftp"

Cause

The maximum size of an uploaded backup file is limited to 2Gb.

The maximum allowed upload size is less than backup file size.

Resolution

Upload this backup file using the command-line instructions from the article How to upload a Plesk xml.tar/xml.zip backup file to the Backup Manager.

Alternatively, increase web server limits:

Click on a section to expand

For Linux

Connect to the Plesk server via SSH.

Note: If direct SSH access to the server is not possible, contact server administrator for further assistance.
Modify the /etc/sw-cp-server/config file:

2.1. Open the file in a text editor. In this example we use the vi editor:

# vi /etc/sw-cp-server/config

2.2. Increase the value of:
- client_max_body_size to 2048m:
```
client_max_body_size 2048m;
```
- fastcgi_read_timeout and fastcgi_send_timeout to 1200:
  
  CONFIG_TEXT: fastcgi_read_timeout 1200
  fastcgi_send_timeout 1200
2.3. Save the changes and close the file.
Modify the /usr/local/psa/admin/conf/php.ini file:

3.1. Open the file in a text editor:

# vi /usr/local/psa/admin/conf/php.ini

3.2. Increase the max_execution_time value:

# max_execution_time

3.3. Save the changes and close the file.
Restart the Plesk services:

# service sw-cp-server restart
# service sw-engine restart
Upload the backup file again.

Click on a section to expand

For Windows

Connect to the server via RDP.

Note: If direct RDP access to the server is not possible, contact server administrator for further assistance.
Edit the %plesk_dir%adminconfphp.ini file and increase the max_execution_time value.
Open the command prompt and run the commands one by one:

C:> net stop “Plesk PopPass Service”
net stop “Plesk Management Service”
net start “Plesk Management Service”
Upload the backup file again.