Plesk Webserver Configurations Troubleshooter shows errors for webmail configuration file

Symptoms

• Webserver Configuration Troubleshooter shows  entry with “Related Domain” = “Deleted” for   /etc/httpd/conf/plesk.conf.d/webmails/horde/example.com_webmail.conf  (or for  /etc/httpd/conf/plesk.conf.d/webmails/roundcube/example.com_webmail.conf) file.

• The corresponding domain example.com does not exist on the server.

• example.com was created in Plesk 12 version.

  # plesk db “select upgrade_date , version_info from upgrade_history;”
  +———————+————–+
  | upgrade_date        | version_info |
  +———————+————–+
  || 2019-06-27 20:29:46 | 12.5.30 |
  | 2019-06-27 20:32:55 | 12.5.30 |
  | 2019-06-27 20:54:15 | 17.8.11 | 
  +———————+————–+
  

   

  # plesk db “select id, name , cr_date from domains where cr_date <= ‘2019-06-27‘;”
  +—-+——————-+————+
  | id | name              | cr_date    |
  +—-+——————-+————+
  | 1  | example.com       | 2019-01-24 |
  +—-+——————-+————+
  

Cause

This is Plesk bug with ID  PPPM-10686, which is planned to be fixed in one of the future product updates.

Resolution

As a workaround remove the error records in the following way:

1. Log into Plesk.

2. In Plesk, open Webserver Configuration Troubleshooter at Tools & Settings from the Extensions menu.

3. Click the  button, then set Status to “Error” from the drop-down menu.
   

4. The list of broken configuration files will appear. Select all, then click Remove