Plesk repair mail or mchk fails: mail_outgoing_restore… fail

Symptoms

1. plesk repair mail or /usr/local/psa/admin/sbin/mchk command fails:

   ==> Checking for: mail_outgoing_restore... fail
    Some utilities have exited with errors:
    /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore

2. The following files present on the server:

   # ls -al /usr/lib/plesk-9.0/mail_postfix_transport_restore
   -rwxr-x— 1 root root 348 Mar 1 2018 /usr/lib/plesk-9.0/mail_postfix_transport_restore

   # ls -al /usr/lib/plesk-9.0/remote_mail_restore/mail_outgoing_restore
   -rwxr-x— 1 root root 358 Mar 1 2018 /usr/lib/plesk-9.0/remote_mail_restore/mail_outgoing_restore

Cause

Failed upgrade.

Resolution

Note: This article may require additional administrative knowledge to apply. If any help required, contact server’s administrator or hosting support.

1. Login to the server over SSH
2. Move the files to the other location:

   # mv /usr/lib/plesk-9.0/remote_mail_restore/mail_postfix_transport_restore /root/plesksupport/
   # mv /usr/lib/plesk-9.0/remote_mail_restore/mail_outgoing_restore /root/plesksupport/

3. Reinstall latest updates:

   # plesk installer update –repatch