Symptoms
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On attempting to start service Plesk Premium Antivirus in Plesk > Tools & Settings > Services Management the following error is shown:
PLESK_ERROR: Unable to start service: Unable to manage service by drwebmng: (‘start’, ‘drweb’). Error: /opt/psa/admin/bin/drwebmng[16484]: Unable to start drweb antivirus daemon
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Emails are not delivered
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A paid license for Plesk Premium Antivirus is not installed in Plesk
- Plesk update was installed recently
Cause
Product issue:
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#PPPM-12569 "Issued REST API secret keys now work again in Plesk Obsidian 18.0.31 and later."
Fixed in:- Plesk Obsidian 09 December 2020 (Linux)
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
As a workaround, perform the following steps:
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Install Panel.ini editor extension
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Go to Extensions > My extensions > Panel.ini editor > Edit and add the following value:
[panel]
realIpFrom = “”
