Symptoms
After a failed Plesk upgrade, one of the following errors might be shown in an attempt to access Subscriptions or Domains in Plesk:
PLESK_ERROR: Error: MySQL query failed: Unknown column ‘id’ in ‘field list’
PLESK_ERROR: Error: MySQL query failed: Unknown column ‘external_id’ in ‘field list’
Cause
The Plesk database wasn’t upgraded successfully.
Resolution
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Connect to the server via SSH
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Back up PSA, APSC and MySQL databases:
# plesk db dump psa apsc mysql > /root/psa_apsc_mysql.backup-`date +%F-%s`.sql
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Modify
/usr/local/psa/versionand/usr/local/psa/core.versionfiles to contain previous Plesk version. For example, if the server was upgraded from Plesk 11.5.30 to 12.5.30 on CentOS 6, the following commands should be executed:# echo “11.5.30 CentOS 6 00000000.00” > /usr/local/psa/version
# echo “11.5.30 CentOS 6 00000000.00” > /usr/local/psa/core.version -
Check where are located the database dumps performed by Plesk:
# grep DUMP_D /etc/psa/psa.conf | grep -v ‘#’
DUMP_D /var/lib/psa/dumps -
Go to the directory where the pre-upgrade dumps are located (Step 4) and restore the PSA and APSC databases:
Warning: Always check carefully at versions and timestamp of pre-upgrade dump files. It is important to restore correct pre-upgrade dumps. There might have been several failed attempts to upgrade and some dumps are containing half-upgraded database.
# cd /var/lib/psa/dumps
# zcat mysql.preupgrade.11.5.30-12.5.30.20140723-022543.dump.gz | MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin
# zcat mysql.preupgrade.apsc.11.5.30-12.5.30.20140723-022544.dump.gz | MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin -
Run Plesk Bootstrapper utility provided by the new Plesk version with the
rerunoption. For example, if the server was upgraded to 12.5.30, the following command should be executed:# /usr/local/psa/bootstrapper/pp12.5.30-bootstrapper/bootstrapper.sh rerun
