Symptoms
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It is not possible to access the File Sharing tab under a Plesk subscription user with the error:
PLESK_ERROR: Internal error
PLESK_ERROR: Internal error: Method Not Allowed
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The following error can be found in
%plesk_dir%adminlogsphp_error.log
file:INFO [panel] Actual url: https://filesharing.example.com:443/files/private/admin/
ERR [panel] File sharing list retrieval failed: sharing type=private, code=500, error=Internal Server Error
Cause
The broken secure links of files and folders that belong to the subscription user.
Resolution
- Log into Plesk.
- Go to Tools & Settings > File Sharing.
- Disable the Generate secure links to files and folders option.
- Press the Apply button.
- Enable back the Generate secure links to files and folders option.
- Press the OK button to apply the changes.