Symptoms
- Plesk shows the following error:
PLESK_ERROR: New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/webmail/webmail.php, error = Template_Exception: [Template_Variable_Server_WebServer] Wrong variable to subsitute: os file: /usr/local/psa/admin/plib/Template/Processor.php
-
Atmail webmail is used for domains from MySQL query below:
# plesk db “select name from domains where id in (SELECT objectId FROM Configurations WHERE status=’error’ and description like ‘%Wrong variable to subsitute: os file%’) ;”
Cause
Atmail Open is supported by Plesk until Plesk 11.5.
Resolution
- Log into Plesk.
- Find affected domains using the following MySQL query:
# plesk db “select name from domains where id in (SELECT objectId FROM Configurations WHERE status=’error’ and description like ‘%Wrong variable to subsitute: os file%’) ;”
-
Switch to another webmail for domains from the previous step under Domains > example.com > Mail Settings > Webmail.
Note: install additional webmail if required How to install and manage webmail in Plesk?
