Auto-reply messages are not sent to the sender and the original message is not forwarded to the specified mail address

Symptoms

• Auto-reply messages are not sent to the sender and the original message is not forwarded to the specified email address in the Forward to field at Domains > example.com > Email Addresses > [email protected] > Auto-Reply (tab).

• QMail is installed as a mail server at Tools & Settings > Mail Server Settings.

• The following messages appear in /var/log/maillog:

  autoresponder[<PID>]: Starting the autoresponder filter...
  autoresponder[<PID>]: Unable to save new SRS password into: /var/lib/plesk/mail/srs/secret
  autoresponder[<PID>]: Unable to get SRS password
  qmail-local-handlers[<PID>]: _mh_fork(): The child process with pid <PID> killed by signal 11

• The following message appear in /var/log/messages:

  hostname kernel: autoresponder[<PID>]: segfault at 20 ip 000000000040f2c5 sp 00007ffd6b8fb320 error 4 in autoresponder[400000+3f000]

• The following message appears in /var/log/audit/audit.log:

  # grep <PID> /var/log/audit/audit.log
  type=ANOM_ABEND msg=audit(1525802765.034:801831): auid=4294967295 uid=30 gid=31 ses=4294967295 subj=system_u:system_r:unconfined_service_t:s0 pid=<PID> comm=”autoresponder” reason=”memory violation” sig=11

Cause

Resolution

Workaround

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