Knowledge Base

Amavis is not installed/removed along with Plesk Email Security

Symptoms

Amavis is shown as ‘not installed’ in Plesk Email Security menu after installing the extension:
Amavis is not removed when uninstalling Plesk Email Security.

Cause

Product issues:

#EXTCERT-3078, #EXTCERT-3079 “Fixed Amavis installation issues on newer CentOS systems.”
Fixed in:
- Plesk Email Security 1.1.5 07 September 2020 (Linux)

Resolution

Please consider updating your server:

How to update Plesk extensions

Note: If the extension is already version 1.1.5 but amavis package has not been updated and the package amavis-new is still installed. To fix it is required to do yum update to make sure amavis-new replaced with amavis package. Additionally, it is required to start amavis manually after the yum update.

If the extension is already version 1.1.5 and the issue is still present, proceed as follows:

Connect to the server via SSH
Execute the following command to update packages through the Yum package manager:

# yum update
Start the Amavis service:

# service restart amavis