Skip to content

Register now for our Web Enablement Ecosystem webinar!

  • Contact us: +34 944 58 06 58
  • Plesk Partner Program
  • Plesk Lifecycle Policy
  • Blog
  • Contact us
  • Plesk 360
  • Contact us: +34 944 58 06 58
  • Plesk Partner Program
  • Plesk Lifecycle Policy
  • Blog
  • Contact us
  • Plesk 360
  • Solutions
    By Role
    • Developers
    • Content Managers
    • Digital Agencies
    • IT Admins
    • Web Hosters
    • Hyperscalers
    • Developers
    • Content Managers
    • Digital Agencies
    • IT Admins
    • Web Hosters
    • Hyperscalers
    By Edition
    • Web Admin Edition
    • Web Pro Edition
    • Web Host Edition
    • Business & Collaboration
    • Plesk WP Edition
    • Web Admin Edition
    • Web Pro Edition
    • Web Host Edition
    • Business & Collaboration
    • Plesk WP Edition
    By Cloud
    • Amazon Web Services
    • Microsoft Azure
    • Alibaba Cloud
    • GCP Marketplace
    • Vultr
    • DigitalOcean
    • Linode
    • UpCloud
    • Amazon Web Services
    • Microsoft Azure
    • Alibaba Cloud
    • GCP Marketplace
    • Vultr
    • DigitalOcean
    • Linode
    • UpCloud
    Partner Program
    Exclusive discounts, benefits and exposure to take your business to the next level
    Become a partner
    • By Role
      • Developers
      • Content Managers
      • Digital Agencies
      • IT Admins
      • Web Hosters
      • Hyperscalers
    • By Edition
      • Web Admin Edition
      • Web Pro Edition
      • Web Host Edition
      • Business & Collaboration
      • WP Edition
    • By Cloud
      • Amazon Web Services
      • Microsoft Azure
      • Alibaba Cloud
      • GCP Marketplace
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
    • Partner Program
      • Partner Program
  • Product
    Explore Features
    • Everyone
    • Admins & Web Hosters
    • Developers
    • Designers & Agencies
    • Plesk Features
    • Everyone
    • Admins & Web Hosters
    • Developers
    • Designers & Agencies
    • Plesk Features
    Key Topics
    • SocialBee
    • WP Toolkit
    • Sitejet Builder
    • SEO Toolkit
    • Joomla! Toolkit
    • Plesk Premium Email
    • Plesk Email Security
    • SocialBee
    • WP Toolkit
    • Sitejet Builder
    • SEO Toolkit
    • Joomla! Toolkit
    • Plesk Premium Email
    • Plesk Email Security
    Feature Packs
    • Business & Collaboration
    • WP Pack
    • Hosting Pack
    • Power Pack
    • Language Pack
    • Business & Collaboration
    • WP Pack
    • Hosting Pack
    • Power Pack
    • Language Pack
    Featured Extension
    SocialBee
    • Explore Features
      • Everyone
      • Admins & Web Hosters
      • Developers
      • Designers & Agencies
      • Plesk Features
    • Key Topics
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Plesk Premium Email
      • Plesk Email Security
    • Feature Packs
      • Business & Collaboration
      • WP Pack
      • Hosting Pack
      • Power Pack
      • Language Pack
    • Featured Extension
      • Extension
  • Pricing
  • Extensions
  • Help Center
  • More
    • Careers
    • Events
    • Plesk University
  • FREE TRIAL
  • Solutions
    • By Role
      • Developers
      • Content Managers
      • Digital Agencies
      • IT Admins
      • Web Hosters
      • Hyperscalers
    • By Edition
      • Web Admin Edition
      • Web Pro Edition
      • Web Host Edition
      • Business & Collaboration
      • WP Edition
    • By Cloud
      • Amazon Web Services
      • Microsoft Azure
      • Alibaba Cloud
      • GCP Marketplace
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
    • Partner Program
      • Partner Program
  • Product
    • Explore Features
      • Everyone
      • Admins & Web Hosters
      • Developers
      • Designers & Agencies
      • Plesk Features
    • Key Topics
      • SocialBee
      • WP Toolkit
      • Sitejet Builder
      • SEO Toolkit
      • Joomla! Toolkit
      • Plesk Premium Email
      • Plesk Email Security
    • Feature Packs
      • Business & Collaboration
      • WP Pack
      • Hosting Pack
      • Power Pack
      • Language Pack
    • Featured Extension
      • SocialBee
  • Pricing
  • Extensions
  • Help center
  • More
    • Careers
    • Events
    • Plesk University
    • Blog
    • Plesk Partner Program
    • Contact Us
  • FREE TRIAL
  • Solutions
    • By Role
      • Developers
      • Content Managers
      • Digital Agencies
      • IT Admins
      • Web Hosters
      • Hyperscalers
    • By Edition
      • Web Admin Edition
      • Web Pro Edition
      • Web Host Edition
      • Business & Collaboration
      • WP Edition
    • By Cloud
      • Amazon Web Services
      • Microsoft Azure
      • Alibaba Cloud
      • GCP Marketplace
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
    • Partner Program
      • Partner Program
  • Product
    • Explore Features
      • Everyone
      • Admins & Web Hosters
      • Developers
      • Designers & Agencies
      • Plesk Features
    • Key Topics
      • SocialBee
      • WP Toolkit
      • Sitejet Builder
      • SEO Toolkit
      • Joomla! Toolkit
      • Plesk Premium Email
      • Plesk Email Security
    • Feature Packs
      • Business & Collaboration
      • WP Pack
      • Hosting Pack
      • Power Pack
      • Language Pack
    • Featured Extension
      • SocialBee
  • Pricing
  • Extensions
  • Help center
  • More
    • Careers
    • Events
    • Plesk University
    • Blog
    • Plesk Partner Program
    • Contact Us
  • FREE TRIAL

Knowledge Base

Unable to set up an email account hosted in Plesk in an email client when a domain is behind Cloudflare: The connection to the server failed

 
cloudflaredomain nameemailextensionshosted

Symptoms

  • A domain is behind Cloudflare proxy.

  • When setting up an email account of this domain in a mail client (Outlook, Thunderbird, Mail for iOS, etc.), the operation fails due to a failed connection to the mail server.

    Examples of error messages:

    • Outlook:

      Log onto incoming mail server (IMAP): The connection to the server failed.

    • Thunderbird:

      Unable to log in at server. Probably wrong configuration, username or password.

    • Mail for iOS:

      The IMAP server "example.com" is not responding. Check your network connection and that you entered the correct information in the "Incoming Mail Server" field.

    • PHP script:

      Connection could not be established with host example.com

Cause

Cloudflare proxies only HTTP/HTTPS traffic and blocks other traffic including mail. A mail client tries to fetch the real IP address using a domain name to set up a connection, but fails because the request ends up on the Cloudflare side.

Resolution

 

For manual configuration

  • Use mail.<domain_name>:

    1. Disable proxy traffic for mail.example.com in Cloudflare dashboard (if it is enabled).

    2. Set up an email account in a mail client using mail.example.com for incoming/outgoing mail server.

    Note: Issue a wildcard SSL certificate for the domain example.com to add an email account using a secure connection.

  • Configure an email account using the server hostname (if it is not behind Cloudflare) for incoming/outgoing mail server.

    Note: Secure the mail server hostname with an SSL certificate to add an email account using a secure connection.

  • Configure mail client using Plesk mail server IP address.

    Note: In this scenario, the customer will receive an SSL warning when trying to set up an email account.

 

For autodiscovery

Note: For this solution to work, disable proxy traffic for mail.example.com in Cloudflare dashboard (if it is enabled).

 

Via Plesk interface

 

  1. Log in to Plesk.

  2. Install the Panel.ini Editor from the Extensions menu in Plesk.

  3. Open Panel.ini Editor at Extensions > My Extensions.

  4. In Panel.ini Editor, switch to the Editor tab and add the following configuration at the end of the file:

    [mail]
    clientConfig.incomingServer="mail.<domain>"
    clientConfig.outgoingServer="mail.<domain>"

  5. Apply the changes.

 

Via command-line

 

  1. Connect to the server via SSH.

  2. Open the
    panel.ini
    file in a text editor. In this example, we are using the vi editor:

    # vi /usr/local/psa/admin/conf/panel.ini

  3. Add the following lines:

    [mail]
    clientConfig.incomingServer="mail.<domain>"
    clientConfig.outgoingServer="mail.<domain>"

  4. Save the changes and close the file.

 

Tweet
Share
Share
Email
0 Shares
Read the full article
Related Posts

What is Cloudflare and How To Set It Up For Your Site?

Read More »

WordPress Firewall – Why Do You Need One?

Read More »

Getting Started With Plesk Extensions & Tools

Read More »
Knowledge Base

Websites on Plesk server are slow or show error 500 or PHP mail cannot be sent: ap_pass_brigade failed

Read More »

Mail delivery does not work: do not list domain in BOTH mydestination and virtual_mailbox_domains

Read More »

Email header analysis reports SPF failed for localhost IP on mail sent from Plesk hosted mailbox: SPF Authentication : SPF Failed for IP – 127.0.0.1

Read More »

Unable to send mail from Plesk server: deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)

Read More »

Hosting Wiki

  • RESTful Web Service
  • DBMS Interface
  • Server Redundancy
  • Cloud Service Architecture
  • Virtualizor
  • QMAIL
  • Sendmail
  • On-Demand Services
  • Cloudflare
  • Bare Metal Server
  • Denial of Service
  • PhpMyAdmin
  • phpPgAdmin
  • Red Hat Virtualization
  • Virtuozzo
  • Oracle VM Server
  • Citrix Hypervisor
  • Server Virtualization Software
  • Windows Server
  • Linux
  • Virtualization
  • JavaScript
  • PHP
  • HTTP/3
  • HTTP/2
  • Domain
  • VirtualMin
  • Plesk
  • Lighttpd
  • Web Server
  • DNS Server
  • IPv6
  • IPv4
  • SIP
  • SSL
  • SSH
  • UDP/IP
  • Network Bandwidth
  • Email Autoresponder
  • Mailing Lists
  • Email Alias
  • Email Virus Protection
  • Email Forwarding
  • Webmail
  • TCP/IP
  • HTTP
  • IMAP

Industry
Partners

industry-partner_ALIBABA
industry-partner_GOOGLEPARTNER
industry-partner_MICROSOFT
industry-partner_REDHAT-r2
industry-partner_ALIBABA
industry-partner_AUTOMATTIC
industry-partner_AWS
industry-partner_DIGITALOCEAN
industry-partner_SCALEWAY
Follow us:
Facebook Twitter Linkedin Youtube Github

COMPANY

About Plesk
Our Brand
Legal
Careers
Impressum

PRODUCT

Pricing 
Extensions
What’s new

KNOWLEDGE BASE

Documentation
Help Center
Migrate to Plesk
Contact Us
Hosting Wiki
Preview releases

PROGRAMS

Contributor Program NEW
Partner Program
Affiliate ProgramNEW

COMMUNITY

Blog
Forums 
Plesk University

First defaul

Company

About Plesk
Our Brand
Legal
Careers
Impressum

PRODUCT

Pricing 
Extensions
What’s new

KNOWLEDGE BASE​

Documentation
Help Center
Migrate to Plesk
Contact Us
Hosting Wiki
Preview releases

PROGRAMS​

Contributor Program NEW
Partner Program
Affiliate ProgramNEW

COMMUNITY​

Blog
Forums
Plesk University

Follow us:
Facebook Twitter Linkedin Youtube Github

© 2025 WebPros International GmbH. All rights reserved. Plesk and the Plesk logo are trademarks of WebPros International GmbH.

Managed with love with Plesk WP Toolkit