Symptoms
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Subscription for Symantec Secure Site Starter Wildcard was bought via Domains > example.com > Symantec SSL.
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A confirmation email with Activation Code has been received to the email address used in the registration process.
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The following error is shown when trying to activate the subscription via the code in Tools & Settings > License Management > Additional Licenses:
Error: The UID parameter doesn't match any known UID format
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In Domains > example.com > Symantec SSL for Symantec Secure Site Starter Wildcard product status set as:
Not billed
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Shortly after the purchase, the subscription was canceled.
Cause
The license key was deactivated immediately after canceling the subscription.
Resolution
Purchase a new subscription, since reactivation of the same subscription is not possible.
Contact Plesk Sales Team in order to get additional information.