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Knowledge Base

Standard Roundcube interface is displayed when Plesk Premium Email is installed

 
domainsemailinterfacekolabmail

Symptoms

  • Standard Roundcube interface is displayed when Plesk Premium Email extension is installed and activated for the example.com Subscription.

  • Kolab settings are missing in example.com's webmail configuration file:

    # egrep kolab /etc/httpd/conf/plesk.conf.d/webmails/example.com_webmail.conf
    (Empty Output)

Cause

The Plesk Premium Email extension's custom webmail template is missing:

# ls -las /usr/local/psa/admin/conf/templates/custom/webmail/roundcube.php
ls: cannot access /usr/local/psa/admin/conf/templates/custom/webmail/roundcube.php: No such file or directory

# ls -lha /usr/local/psa/admin/conf/templates/
total 16K
drwxr-xr-x. 4 root root 4.0K Mar 26 14:43 .
drwxr-xr-x. 5 root root 4.0K Mar 26 03:51 ..
drwxr-xr-x. 6 root root 4.0K Mar 26 03:48 default
drwxr-xr-x. 3 root root 4.0K Jul 12 2017 pci_compliance

Resolution

  1. Connect to the server via SSH

  2. Create the custom template folder:

    # mkdir -p /usr/local/psa/admin/conf/templates/custom

  3. Copy the Kolab custom template:

    # cp -r /usr/local/psa/var/modules/kolab/webmail /usr/local/psa/admin/conf/templates/custom/

  4. Set a proper name to the configuration file:

    # mv /usr/local/psa/admin/conf/templates/custom/webmail/{roundcube.template,roundcube.php}

  5. Rebuild the web server configuration files:

    • For one domain:

      # plesk sbin httpdmng --reconfigure-domain example.com

    • For all domains on the server:

      # plesk sbin httpdmng --reconfigure-all

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