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Knowledge Base

Can’t send/receive email: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused

 
amavisddatabaseemailmailplesk for linux

Symptoms

  • Sending and receiving mail fails with errors in /var/log/maillog

    postfix/error[14359]: 3936F15A365: [email protected], relay=none, delay=0.32, delays=0.32/0/0/0, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)

    Message: (!)_DIE: Suicide in child_init_hook: BDB can't connect db env. at /var/spool/amavisd/db: BDB0091 DB_VERSION_MISMATCH: Database environment version mismatch, Operation not permitted. at (eval 79) line 338.

  • Amavis is up and running

    # systemctl status amavisd-new | grep Active
    Active: active (running) since Wed 2020-01-01 12:00:00 EST; 55min ago

Cause

Amavis (spam filter service) is stuck.

Resolution

  1. Connect to the server via SSH

  2. Restart the Amavis service:

    # systemctl restart amavisd-new

  3. Re-send queued emails:

    # postsuper -r ALL

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