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Knowledge Base

Getting Started with Plesk – Understanding Subscriptions

 
getting started with pleskquick start guidedomainsguidehosting

To understand how the usage of resources is managed in Plesk, as well as
how the number of options available to different users is controlled,
you need to learn about the concept of subscription.

When a customer purchases a hosting account, a subscription is created
in Plesk for them. A subscription can be defined as a combination of
resources available and permissions granted to a user. Resources include
disk space and traffic, and permissions include, for example, the
ability to add additional domains or change PHP settings. Permissions
give providers a lot of flexibility regarding whether or not customers
are allowed to manage certain services and perform certain operations.

Note: Later in this guide, you will find instructions explaining how to
perform a wide variety of everyday tasks. If you are unable to follow
a set of instructions because of a missing tab or button, the most
likely cause is that the provider has disabled the corresponding
permission in your subscription’s properties. Contact your provider
for assistance.

Resources assigned to a subscription can be used however the customer
sees fit. For example, if a subscription includes 100 megabytes of disk
space, the customer is free to use the disk space for domain content,
mail, databases, or all of these. If the subscription allows multiple
domains to be created, the customer can create one or more additional
domains and split the available disk space among them.

A single customer can own more than one subscription. It is important to
understand that in such cases resources are not shared between
subscriptions. For example, if a customer has two subscriptions, both of
which include 100 megabytes of disk space, the customer cannot use 150
megabytes for one subscription and 50 for the other. Such resource usage
is in violation of one of the subscriptions’ resource limits and may
cause the offending subscription to be suspended.

Warning: If a subscription is suspended, all domains associated with it become
unavailable and the owner is unable to manage the subscription until
it has been activated by the provider. If you find that your
subscription is suspended, contact your provider as soon as possible
to resolve the issue.

If you are managing your own Plesk server and are hosting your own
websites, or those of your customers, there is no need for resource
limits, so your subscription has unlimited resources

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