Skip to content
  • Solutions
    By Role
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    By Infrastructure
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
  • Product
    • Plesk Features
    • Plesk Editions
    • What’s new
    • Pricing
    • Roadmap
    • Lifecycle Policy
    • Extensions Catalogue
  • Pricing
  • Extensions
    Featured Extensions
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    Bundles and packs:
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack

    See all Extensions

  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
Plesk 360 login
Free Trial

Knowledge Base

Why automatic setup options are missing on Configure Mail Clients page for mail accounts in Plesk?

 
domainshostingmailmail servermail server settings

Question

  • Why sections for automatic setup options of e-mail accounts are missing in Domains > example.com > Mail Accounts > Configure Mail Clients page
  • How to enable automatic configuration for mail when the following message is shown in Domains > example.com > Mail Accounts > Configure Mail Clients page: 

    Automatic configuration is not available on this server.

  • How to enable QR code option in Domains > example.com > Mail Accounts > Configure Mail Clients page?

Answer

A domain in Plesk must meet the following conditions in order to have the automatic mail setup options visible:

  • Mail Autodiscover is enabled in Tool & Settings > Mail Server Settings and in Domains > example.com > Mail > Mail Settings
  • Hosting type is set to Website Hosting

The differences between the setup options are the following:

  • Outlook, Gmail, or Thunderbird shows information for Mail Autodiscover setup by specifying mailbox name
  • iOS Mail shows a QR code and a link for Mail Autodiscover setup
  • Manual setup shows information to manually set up a mailbox in a mail client

Additional Information

How does mail autodiscover function work in Plesk?

How to manage mail autodiscover in Plesk?

Tweet
Share
Share
Email
0 Shares
Read the full article
Related Posts

Securing the WordPress Frontier with WP Guardian

Read More »

Introducing WP Guardian Vulnerability Protection: Now available for WP Toolkit

Read More »

Exploring Plesk’s Added Value Solutions So Far in 2023

Read More »
Knowledge Base

Websites on Plesk server are slow or show error 500 or PHP mail cannot be sent: ap_pass_brigade failed

Read More »

Mail delivery does not work: do not list domain in BOTH mydestination and virtual_mailbox_domains

Read More »

Unable to issue a Let’s Encrypt certificate for a domain or its mail in Plesk: the DNS challenge used another IP address

Read More »

Email header analysis reports SPF failed for localhost IP on mail sent from Plesk hosted mailbox: SPF Authentication : SPF Failed for IP – 127.0.0.1

Read More »

Hosting Wiki

  • Server Redundancy
  • QMAIL
  • Sendmail
  • Bare Metal Server
  • Oracle VM Server
  • Server Virtualization Software
  • Windows Server
  • Domain
  • Hosting Control Panel
  • Plesk
  • Web Server
  • DNS Server
  • Colocation Hosting
  • Reseller Hosting
  • Cloud Hosting
  • VPS Hosting
  • Dedicated Hosting
  • Shared Hosting
  • Free Hosting
  • Managed Hosting
  • Email Autoresponder
  • Mailing Lists
  • Email Alias
  • Email Virus Protection
  • Email Forwarding
  • Webmail
X-twitter Linkedin Youtube Reddit Github
  • Product
  • Login
  • Pricing
  • Editions
  • For Partners
  • Partner Program
  • Contributor Program
  • Affiliate Program
  • Plesk University
  • Company
  • Blog
  • Careers
  • Events
  • About Plesk
  • Our Brand
  • Resources
  • User and Admin guides
  • Help Center
  • Migrate to Plesk
  • Contact Us
  • Hosting Wiki
  • Forum
  • Legal
  • Legal
  • Privacy Policy
  • Imprint

© 2025 WebPros International GmbH

Part of the WebPros®  Family