Knowledge Base

Plesk shows: example.com_webmail.conf: SSLCACertificateFile: file ‘/usr/local/psa/var/certificates/certxxxXXX’ does not exist or is empty

The following warnings is present on the Home page in Plesk:

New configuration files for the Apache web server were not created due to the errors in configuration templates: Syntax error on line 52 of /etc/httpd/conf/plesk.conf.d/webmails/example.com_webmail.conf: SSLCACertificateFile: file '/usr/local/psa/var/certificates/certxxxXXX' does not exist or is empty . Detailed error descriptions were sent to you by email.
plesk repair web -y command fails with the same error.
Domains show the Default web server page in a browser.
Domains > example.com > SSL/TLS certificates shows that CA part of the certificate is missing (pale icon).

Product issue:

#PPPM-11899 "Running the apache2ctl -t or systemctl restart httpd commands after creating a certificate for a domain via the Let’s Encrypt extension and the removing the ‘*-ca.crt’ part no longer breaks Apache configuration."
Fixed in:
- Plesk Obsidian 12 May 2020 (Linux)

Please consider updating your server:

If update is not possible for some reason you may try the following

Log into Plesk.
Switch the certificate in Domains > example.com > Mail Settings > SSL/TLS certificate for webmail to None and apply changes.
Connect to the server via SSH.
Reconfigure all domains:

# plesk repair web -y
Upload or issue a new certificate for example.com in Domains > example.com > SSL/TLS certificates.