Knowledge Base

Mail option is missing on Plesk for Linux server

Symptoms

The section Mail (along with the option Mail Server Settings) is not shown in Plesk in Tools & Settings.
The button Mail is missing in Domains > example.com.
Postfix mail server is in use.
The following command executed in the server shell shows the below output:

# plesk bin mail -i
Mail service is not installed in Plesk.

Cause

One of the mail components is not properly installed and/or not correctly detected by Plesk.

Resolution

Note: The solution is intended for use only by server administrators. In case there is no administrative access to Plesk, contact the server administrator or server provider.

Log into Plesk.
Go to Tools & Settings > Server Components and click Refresh:
If the issue still persists, perform the following actions:
- Use the instructions from the article to remove Postfix and then install it back.
- Re-install the latest Plesk updates according to the article How to update Plesk.