Symptoms
IP Address is not shown for a domain that belongs to a Reseller or Reseller’s customer in Domains > example.com > Web Hosting Access > IP Address
Cause
IP Address is not added to Reseller’s separate pool of IP addresses. Only IP addresses from Reseller’s separate IP pool can be used for Reseller’s subscriptions and for subscriptions of Reseller’s customers.
Resolution
Assign IP address to Reseller’s IP pool:
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Go to Home > Resellers > John Doe > IP Addresses:
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Click Add IP Address
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Mark the IP Address to be added in the text box Vacant IPs and press OK:
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