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Knowledge Base

Incorrect record for the ‘postmaster’ mailbox exists in /var/spool/postfix/plesk/virtual database

 
2021anonymousdatabaseinstall plesklinux

Symptoms

Incorrect record for [email protected] was created in the Postfix /var/spool/postfix/plesk/virtual database after re-enabling mail service:

# postmap -s /var/spool/postfix/plesk/virtual | grep [email protected]
[email protected] [email protected]

instead of

# postmap -s /var/spool/postfix/plesk/virtual | grep [email protected]
[email protected] [email protected]

Cause

Product issue:

  • #PPPM-7702 "Disabling and then enabling a domain’s mail service no longer breaks mailboxes with the reserved mail names: postfix, anonymous, drweb, root, and so on."

    Fixed in:

    • Plesk Obsidian 13 October 2021 (Linux)

Resolution

Please consider updating your server:

  • How to install Plesk updates

Workaround

If update is not possible for some reason you may try the following

workaround

  1. Connect to the server via SSH;

  2. Repair the mailbox:

    # plesk repair mail [email protected]

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