Question
- How to enable or disable the mail service for a Plesk domain?
- How to activate or deactivate the e-mail service for a Plesk Subscription?
- How to switch on or switch off the email service in Plesk server-wide?
- Is it possible to deactivate the mail service for the entire Plesk server?
Answer
Warning: When the mail service is switched off for a domain:
- It will not be possible to send or receive emails for that domain
- Webmail (webmail.example.com) will stop working for that domain
- It will not be possible to log in to the mail account using email clients (Microsoft Outlook, Mozilla Thunderbird, etc.) for that domain
To manage the mail service and the email accounts in Plesk, you must first have an installed and active local mail server, which can be achieved by following the steps in one of the following articles:
Install or adjust local Plesk mail server on Linux
Install or adjust local Plesk mail server on Windows Server
Afterwards, mail service management can be done by using the information below:
Click on a section to expand
For a Domain:
Note: If previously the mail service has been disabled by a Plesk administrator, a Plesk customer will not be able to enable the mail service back.
1. Go to Domains > example.com > Mail Settings
2. Switch the setting Activate mail service on this domain to one of these options:
- Disabled for incoming mail - this domain can only send mail, and only using Sendmail.
- Not configured - Plesk will not provide any mail services on this domain. This will permanently remove the domain’s mailboxes with all received and sent emails.
3. Apply the changes
For a Subscription:
1. Go to Subscriptions > example.com > Mail tab > Mail Setting tab.
2. Select required domains using a checkbox and click Activate/Deactivate Services.
3. In the pop-up window, select a required action in the drop-down menu and click OK.
For all Subscriptions under a Service Plan:
Note: New settings will not be applied to existing subscriptions, if:
- A subscriptions is locked from syncing with its service plan.
- The Ability to change mail settings permission is enabled in service plan permissions settings (Service Plans > Example Plan > Permissions tab > Click Show more available permissions to reveal).
1. Go to to Service Plans > Plan Name > Mail tab.
2. Switch the setting Activate mail service on this domain to one of these options:
- Disabled for incoming mail - this domain can only send mail, and only using Sendmail.
- Not configured - Plesk will not provide any mail services on this domain. This will permanently remove the domain’s mailboxes with all received and sent emails.
Note: The option Not configured will not be applied to existing domains. Disabled for incoming mail will be selected for existing domains instead.
3. Press Update & Sync
Server-wide:
Note: This option does not actually switch off the Plesk-managed mail server, but only removes some UI elements from…
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