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Knowledge Base

Folders with special characters are displayed incorrectly after upgrade to Obsidian 18.0.25

 
centoscloudlinuxdebianmailmailbox

Symptoms

  • Folders with special characters in their names are displayed incorrectly after upgrade to Obsidian 18.0.25, e.g.:

    Gra&AXw-yna Brodzi&AUQ-ska


    Gel&APY-schte Elemente

  • The following can be found in /var/log/plesk/install/plesk_18.0.25_maildir_unicoder.log:

    convutf8 failed [maildir:"/var/qmail/mailnames/example.com/john.doe/Maildir";utf7:"INBOX.Gel&APY-schte Elemente.Archiv";utf8:"INBOX.Gelöschte Elemente.Archiv"]
    doveadm([email protected]): Error: Can't rename mailbox INBOX.Gel&APY-schte Elemente.Archiv to INBOX.Gelöschte Elemente.Archiv: Mailbox doesn't exist: INBOX.Gel&APY-schte Elemente.Archiv
    failed to convutf8 /var/qmail/mailnames/example.com/john.doe/Maildir


    doveadm([email protected]): Error: User doesn't exist

    Note: The above error is shown because the user doesn't have a mailbox configured in Plesk.

Cause

Bug PPPM-11757 in Plesk. The converter tool which runs along with the update stops at the first error.

Resolution

Warning: Make sure Plesk Obsidian 18.0.26 or later is installed. If not, upgrade Plesk to the latest version. Then, perform the following steps:

  1. Connect to the server via SSH.

  2. Run the following command to rerun the conversion:

    For Debian/Ubuntu:

    # /usr/lib/plesk-9.0/maildir_unicoder --convutf8 --skip-errors

    For CentOS/CloudLinux/RedHat:

    # /usr/lib64/plesk-9.0/maildir_unicoder --convutf8 --skip-errors

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