Mail accounts cannot log into Plesk web interface if password is encrypted

Symptoms

• Mail accounts with Access to the Control Panel option set in Domains > example.com > Email Addresses > mailbox name cannot log into Plesk GUI with PLAIN password if the password is encrypted in the database. The following error is displayed:

  PLESK_ERROR: Error: You have entered incorrect username or password.

• The users had an encrypted password before the upgrade:

  # mysql -uadmin -p`cat /etc/psa/.psa.shadow` -Dpsa -e “select mail_name, domains.name as domain from accounts, mail,domains where dom_id = domains.id and mail.account_id = accounts.id and type=’crypt'”
  +———–+——–+
  | mail_name | domain |
  +———–+——–+
  | admin | example.com |
  +———–+——–+

• PLAIN authentication to the mail server itself works without issues, only Plesk GUI login does not work.

Cause

Resolution

Workaround

1. Connect to the server via SSH
2. Get a list of mail users with encrypted passwords (affected users):

   # mysql -uadmin -p`cat /etc/psa/.psa.shadow` -Dpsa -e “select mail_name, domains.name as domain from accounts, mail,domains where dom_id = domains.id and mail.account_id = accounts.id and type=’crypt'”
   +———–+——–+
   | mail_name | domain |
   +———–+——–+
   | admin | example.com |
   +———–+——–+

3. Change the password for all users retrieved from the list in Domains > example.com > Email Addresses > mailbox name

As a workaround for Plesk 12.5 and Plesk Onyx, use:

Note: This fix below will resolve the issue for encrypted passwords which starts with “$1$”.

Note: For Plesk 12.5 the custom fix can be applied without password changing.

Click on a section to expand