Emails go to Spam: DKIM record is corrupted

Symptoms

• Emails go to the Spam folder instead of the Inbox folder when the DKIM spam protection is enabled for the domain in  Plesk > Domains > example.com > Mail Settings > Use DKIM spam protection system to sign outgoing email messages.
• DKIM is marked as Fail in by email services, for example, Gmail or Hotmail.

Cause

DKIM record is corrupted.

Resolution

1. Log into Plesk
2. Go to Domains > example.com > Mail Settings.
3. Disable the Use DKIM spam protection system to sign outgoing email messages option.
4. Press the Apply button.
5. Enable the Use DKIM spam protection system to sign outgoing email messages option.
6. Press the OK to button to generate a new DKIM record.

Note: is DNS is hosted externally, manually copy default._domainkey.example.com record to the external DNS server