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Knowledge Base

DNS Integration for Cloudflare® extension does not synchronize _acme-challenge TXT record while issuing WIldcard SSL automatically even with Auto-sync enabled

 
18 0 61applications extensionscloudflarednsdomains

Symptoms

  • Plesk Obsidian Version 18.0.61 Update #5 (or lower) with the following extensions:
    - SSL It! Version 1.15.2-3490 (or lower)
    - DNS Integration for Cloudflare® Version 1.0.2-329 (or lower)
    - Let's Encrypt Version 3.2.8-3078 (or lower)
  • A brand new domain is configured in the DNS Integration for Cloudflare® extension by following these exact steps:

    1. Add the domain to cloudflare.com via the Cloudflare dashboard and remove all DNS records on that end (in order to simulate a freshly registered domain)
    2. Log into Plesk
    3. Add the domain example.com

    4. Go to the DNS Integration for Cloudflare® extension, select example.com and press the Export button

    5. Go to the Cloudflare dashboard for example.com and enable proxy mode for all DNS records that support it one by one.

    6. Go back to Plesk > DNS Integration for Cloudflare® extension, select example.com and press the Import button

    Note: This effectively enables the auto sync for example.com (or at least should):

    7. Finally, go to Plesk > Domains > example.com > Dashboard > SSL/TLS Certificates and attempt to issue a Wildcard Let's Encrypt certificate for the domain (check all boxes except the Assign the certificate to the mail domain)

    At this point, the Wildcard SSL issuance process is not finalized after pressing the button and going back to Plesk > Domains > example.com > Dashboard > SSL/TLS Certificates shows a screen that is similar to the following:

    Started issuing a wildcard SSL/TLS certificate from Let's Encrypt for the domain kaijujin.one.
    Please wait while Plesk finishes adding a DNS record with the following parameters:
    Record type: TXT
    Domain name: _acme-challenge.example.com…

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