Can’t secure mail or create a domain: LOGIN_FAILURE_DOMAIN_NOT_FOUND at enableInboundSSL

Symptoms

• An error occurs when trying to issue or renew a mail certificate, or create a new domain or mailbox

  Error: mailmng failed: Login failure: LOGIN_FAILURE_DOMAIN_NOT_FOUND at enableInboundSSL(C:Program Files (x86)Pleskvarcertificatesscf111111c1.tmp)(SmarterMail::Local::Provider::enableInboundSSL line 1078) at Unable to execute console command: '--enable-inbound-ssl'(vconsoleapp::start line 95) at Unable to execute command: '"C:Program Files (x86)Pleskadminbinmailmng" --enable-inbound-ssl "--cert-file=C:Program Files (x86)Pleskvarcertificatesscf111111c1.tmp"'(vconsoleapp::run line 117) (Error code 1)

• Users receive errors about an invalid certificate in mail clients (e.g. Gmail, Outlook, Apple Mail)

• SmarterMail is installed on the server and is marked as is not configured properly at Tools & Settings > Server Components

Cause

Broken integration with SmarterMail.

Resolution

1. Log in to Plesk
2. Enter the right credentials for SmarterMail in Tools & Settings > Server Components
3. Reissue the certificate or create the domain or mailbox