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Knowledge Base

Backup restoration fails in Plesk, when custom directory for backups is used: Cannot chdir to popuser homedir /var/qmail/popuser System error 2: No such file or directory

 
backupbackup restore migrationmailplesk for linuxplesk server

Symptoms

  • When restoring a backup in Plesk, the following error message appears:

    <...>
    Stdout is
    Cannot chdir to popuser homedir /var/qmail/popuser
    System error 2: No such file or directory

  • Mail data is stored in a directory which is different from the default location - /var/qmail/mailnames:

    # grep PLESK_MAILNAMES_D /etc/psa/psa.conf
    PLESK_MAILNAMES_D /mnt/disk1/qmail/mailname

Cause

The home directory for popuser points to the default mail directory /var/qmail/popuser:

# grep popuser /etc/passwd
popuser:x:30:31:POP3 service user:/var/qmail/popuser:/bin/false

Resolution

  1. Connect to the Plesk server via SSH.

  2. Create a backup of the /etc/passwd file:

    # cp -a /etc/passwd{,.bkp}

  3. List the location for mail data:

    # grep PLESK_MAILNAMES_D /etc/psa/psa.conf
    PLESK_MAILNAMES_D /mnt/disk1/qmail/mailname

  4. Open the file /etc/passwd in a text editor. In this example, we are using the vi editor:

    # vi /etc/passwd

  5. Change the home directory for popuser to the same value from step 3:

    popuser:x:30:31:POP3 service user:/mnt/disk1/qmail/mailnames:/bin/false

  6. Save the changes and close the file.

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