Symptoms
-
Plesk Premium Email extension fails to install the packages, one of the following errors are displayed:
Installation failed. Please examine logs and contact support.
- Installation failed: Installing the Kolab software repository...
Installation failed. Please examine logs and contact support.
- filemng failed: filemng: Error occurred during /usr/bin/base64 command. -
During the installation, the following errors might be shown in the log file
/var/log/plesk/panel.log:ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/filemng' 'root' 'base64' '/etc/guam/sys.config' '--allow-root'] with exit code [1]
ERR [panel] '/usr/local/psa/admin/bin/filemng' 'root' 'base64' '/etc/guam/sys.config' '--allow-root' failed with code 1.
stdout:
base64: /etc/guam/sys.config: No such file or directory
filemng: Error occurred during /usr/bin/base64 command.
Error: Package: php-kolab-2.0-2.1.p17.el7.kolab_16.x86_64 (kolab-16)
Requires: php(api) = 20100412-64
Installed: php-common-5.4.45-56.el7.art.x86_64 (@atomic)
...
Installed: php-common-5.4.45-56.el7.art.x86_64 (@atomic)
...Failed to solve dependencies:
php-process-5.4.16-48.el7.x86_64 requires php-common(x86-64) = 5.4.16-48.el7
Cause
The OS PHP was installed from Atomic repository instead of the OS vendor repository, causing conflicts with the Plesk Premium Email packages.
Resolution
-
Connect to the server via SSH
-
Disable Atomic repository:
# yum-config-manager --disable atomic
-
Remove the OS PHP provided by Atomic:
# plesk installer --select-release-current --remove-component phpgroup
-
Install the OS PHP provided by the OS vendor repository:
# plesk installer --select-release-current --install-component phpgroup
-
Retry installing Plesk Premium Email packages: Log in to Plesk > Plesk Premium Email > Install
-
Enable back again the Atomic repository:
Warning: It is not recommended to enable 3rd party repositories since these might conflict with Plesk packages
# yum-config-manager --enable atomic