Symptoms
Note: The article is applicable only to RHEL-based operating systems (CentOS, RHEL, CloudLinux).
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On a Plesk server with Imunify360 installed, the installation of Plesk updates fails:
imunify360 | 2.7 kB 00:00
http://SSt9QxPt7aJMo3xN:[email protected]/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized
Trying other mirror.
Failed to install [email protected]_64:
Error while downloading packages metainfo: failure: repodata/repomd.xml from imunify360-alt-php: [Errno 256] No more mirrors to try.
http://SSt9QxPt7aJMo3xN:[email protected]/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized. Trying again.
http://SSt9QxPt7aJMo3xN:[email protected]/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized
Trying other mirror.
Failed to install [email protected]_64:
Error while downloading packages metainfo: failure: repodata/repomd.xml from imunify360-alt-php: [Errno 256] No more mirrors to try.
http://SSt9QxPt7aJMo3xN:[email protected]/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized. Trying again.
http://SSt9QxPt7aJMo3xN:[email protected]/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized
Trying other mirror.
Failed to install [email protected]_64:
Number of retries is exceeded.
NoMoreMirrorsRepoError: failure: repodata/repomd.xml from imunify360-alt-php: [Errno 256] No more mirrors to try.
http://SSt9QxPt7aJMo3xN:[email protected]/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized
ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.
failure: repodata/repomd.xml from imunify360-alt-php: [Errno 256] No more mirrors to try.
http://repo.alt.cloudlinux.com/el/U1M5cFBzEZjMMeZfsTyUZK1iReLz5AsXrJVQ_4AUh3sJyl8pXplymQYhhPEqP5NQoo0OTZKKg=/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 500 - Internal Server Error -
Checking the configured repositories with the command
yum repolist enabledshows the same error on the repository with the nameimunify360.
Cause
Authorization on the Imunify360 repositories with the currently stored credentials failed.
Resolution
Permanent solution
Contact the support of the extension vendor – CloudLinux company – at https://cloudlinux.zendesk.com/hc/en-us for assistance.
Workaround
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Connect to the server using SSH.
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Install Plesk updates: for Plesk Obsidian, or for Plesk Onyx or earlier.
with