Symptoms
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In Domains > example.com > Mail Accounts > "info" button near mailbox > iOS Mail on iPhone or iPad tab while opening generated link (e.g.: https://example.com/[email protected]) on an iOS device there is an error:
<Invalid Profile>
Safari could not install a profile due to an unknown error -
The following error appears on an attempt to `curl` the configured mailbox above:
{"type":"Zend_Exception","message":"No entry is registered for key 'container'","file":"Registry.php","line":147,"stackTrace":null,"codeFragment":null}
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In the
C:Program Files (x86)Pleskadminlogsphp_error.logfile there is the following error:ERR [panel] No entry is registered for key 'container':
0: C:Program Files (x86)Pleskadminplibvendorpleskzf1libraryZendRegistry.php:147
Zend_Registry::get(string 'container')
Cause
Product issue:
-
#PPPM-13390 "Trying to set up mail autodiscover in the iOS Mail app on iPhone or iPad via the Plesk-generated link or QR code no longer fails with the “Invalid Profile” error."
Fixed in:- Plesk Obsidian 28 February 2022
Resolution
Please consider updating your server:
Workaround
If an update is not possible for some reason you may try the following:
workaround
Configure the mailbox manually as per the article How to configure mail client for the mailbox created in Plesk?