Unable to send emails from a particular domain in Plesk: SMTP Error (554): Failed to add recipient: Sender address rejected: Access denied)

Symptoms

• An error that is similar to the following is displayed in the browser when trying to send an email from Roundcube webmail in Plesk:

  SMTP Error (554): Failed to add recipient "[email protected]" (5.7.1 <[email protected]>: Sender address rejected: Access denied).

• An error that is similar to the following is recorded in the /var/log/maillog:

  NOQUEUE: reject: RCPT from localhost[::1]: 554 5.7.1 <[email protected]>: Sender address rejected: Access denied; from=<[email protected]> to=<[email protected]> proto=ESMTP helo= 

Cause

The sender domain is blacklisted in Tools & Settings > Mail Server Settings > Black List:

Resolution

1. Log into Plesk
2. Go to Tools & Settings > Mail Server Settings > Black List
3. Select the domain tied to the sender email address and press Remove