Unable to create new mailbox: mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=user and domain example.com

Symptoms

• Creating new mailbox with name 'user' for domain example.com results in the following error:

  Error: Unable to update the mail account properties:mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=user and domain example.com [example.com] at (MailEnable::MailEnableMailName::MailEnableMailName line 30) at execute console command --add-mailname(vconsoleapp::start line 100) at execute "C:Program Files (x86)ParallelsPleskadminbinmailmng.exe" --add-mailname "--domain-name=example.com" "--mailname=user" "--password=*"(vconsoleapp::run line 117) (Error code 1)

• Mailbox was not created in Plesk.

Note: This behavior can happen after a migration as well

Cause

Mailbox with such name already exists in MailEnable.

Resolution

1. Make sure that error is the same as in symptoms.

2. Connect to the server using RDP

3. Open MailEnableAdmin utility on the affected server:

   

4. Open MailEnable Management > Post Offices > example.com > Mailboxes .

5. Delete mailbox with name 'user':