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Unable to access Plesk: Internal error: Domain Service Web not exists

 
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Symptoms

  • Plesk shows the following error after login:

    external error: Domain Service Web not exists: domain=sub.example.com, id=41
    Domain Service Web not exists: domain=sub.example.com, id=41
    File DSWeb.php
    Line 76
    Type PleskFatalException

  • The following errors may be shown in the /var/log/plesk/panel.log file:

    [2015-11-23 22:23:48] ERR [panel] Failed to search for WordPress instances on subscription example.com: Domain with id=270 was not found
    [2015-11-23 22:23:52] ERR [panel] Attempt to change status of non-configured mail service. [domain_id = 270]
    [2015-11-23 22:23:52] ERR [panel] Unable to load object of type PhDomain with id=270: Turn off domain failed: Unable to find service node for web service on domain with id=270
    [2015-11-23 22:23:52] ERR [panel] Some of the subscriptions selected were not suspended.<br>Unable to load object of type PhDomain with id=270: Turn off domain failed: Unable to find service node for web service on domain with id=270
    [2015-11-23 22:23:59] ERR [panel] No data.
    [2015-11-23 22:24:09] ERR [panel] Failed to search for WordPress instances on subscription example.com: Resource with UID 'bd314c87-865a-46e6-b694-342e71899445' not found.

Cause

The domain mentioned in the error messages has been deleted, but the Plesk database ( psa ) still contains orphaned entries for this domain.

Alternatively, the Plesk database was not properly upgraded, due to which the DomainServices table has no records of the web type.

Resolution

Note: This article may require additional administrative knowledge to apply. If any help required, contact server’s administrator or hosting support.

Warning: Please check that the domain physically exists before making changes. If it does, back up all the domain content from the corresponding directories /var/www/vhosts/<domain> and /var/qmail/mailnames/<domain> (in case of Linux) or from C:Inetpubvhosts and %plesk_dirMailEnablepostoffices% (in case of Windows).

There are several possible scenarios:

Scenario 1. The domain still exists physically in Plesk
Scenario 2. Domain does not exist physically in Plesk
Scenario 3. Applicable when domain exists or does not exist in Plesk

  1. Connect to the server via SSH (Plesk for Linux) or RDP (Plesk for Windows)

  2. Create Plesk database backup

  3. Remove the domain with ID in psa.domains mentioned in the first error message from the PSA database (the command is the same for both Windows and Linux):

    plesk db "DELETE FROM domains WHERE id='41'"

  4. Find orphaned records in the databases as follows:

    Click on a section to expand

    For Plesk on Linux

    1. Create psa and apsc database backups:

      # plesk db dump psa > /root/psa_dump_$(date +'%Y-%m-%d').sql

      # plesk db dump apsc > /root/apsc_dump_$(date +'%Y-%m-%d').sql

    2. Find orphaned records in table psa.domains using the values mentioned in the error messages:

      # grep 'bd314c87-865a-46e6-b694-342e71899445'…

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