Symptoms
Migration of a subscription from cPanel to Plesk fails
The Plesk Migrator tool reports an error that is similar to the following:
Failed to copy mail content of subscription. Most probably that happens because of a network-related issue. Check network connections between source and target servers, then run migration for that subscription once more.
Migration tools tried to perform operation in 3 attempts: Rsync failed to copy mail content from the source (the source server 'cpanel' (203.0.113.2)) to the target server (target Plesk server): Command execution failed on the local server with non-zero exit code.
command: /usr/bin/rsync -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/20190919110156/target-server/ssh-keys/id_rsa.203.0.113.2 -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' --archive --timeout=30 --exclude=maildirsize --exclude='.qmail*' --exclude=@attachments/ --exclude=example.com [email protected]:/home/wwwreach/mail/ /var/qmail/mailnames/example.com/jdoe/Maildir/
exit code: 11
stdout:
stderr: stdin: is not a tty
rsync: mkdir "/var/qmail/mailnames/example.com/jdoe/Maildir" failed: No such file or directory (2)
rsync error: error in file IO (code 11) at main.c(674) [Receiver=3.1.1]
Cause
An expected directory is missing on the target Plesk server and prevents the migration from proceeding.
Resolution
Connect to the Plesk server via SSH
Create the missing directory manually by executing the following command:
# mkdir -p /var/qmail/mailnames/example.com/jdoe/Maildir
Re-sync the mail content via the Plesk Migrator by using the information in this article:
How to sync a subscription between source and destination servers after Plesk migration
Additional information
Migrating via the Plesk Interface | Plesk Obsidian documentation
