MailEnable doesn’t auto-reply or send notifications on Plesk for Windows

Symptoms

• MailEnable autoresponder doesn't send autoreplies.

• This is logged to MailEnable Management > Servers > localhost > Servers and Connectors > SMTP > Logs > Activity > SMTP-Activity-date.log

  127.0.0.1 AUTH xxxxx 504 Invalid Username or Password 34 18 postmaster@localhost

  AUTH xxxxxx 504 User Account has been disabled by the mail administrator 62 18 postmaster@localhost

  SMTP-IN XXX.MAI 984 127.0.0.1 RCPT RCPT TO: [email protected] 503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.

• This is logged to %plesk_dir%adminlogsplesklog_debug<date>.log: after enabling debug mode for Plesk backend utilities

  Info: Create mail from='[email protected]', to='[email protected]', subject='Re: Autoreply', body='Test auto-reply'
  Info: Send mail from '"" [email protected]' to '"" [email protected]'
  Warning: SMTP Exception at sendMail([email protected], [email protected])(MessageProcessor::sendMail line 329)

Cause

The account postmaster@localhost is missing from or disabled in MailEnable Management or registry.

Resolution

Enable or recreate the missing account.

1. Connect to the server over RDP

2. Go to MailEnable Management > Messaging Manager > Post Offices

3. Check if the user postmaster exists under the domain localhost
   If postmaster is absent, follow these steps to recreate it automatically:

   1. Delete localhost domain from MailEnable Management
   2. Disable and enable Use the mail server installed with Plesk and the default mail account created by Plesk in Tools & Settings > External SMTP Server

If the use of postmaster@localhost is not suitable, make sure that 127.0.0.1 is set in Host name or IP address in Tools & Settings > External SMTP Server