Let’s Encrypt certificate renewal notifications are received at the Plesk admin email despite the SSL/TLS Support being disabled for the domain

Symptoms

• SSL/TLS Support option is disabled for the domain in Plesk > Domains > example.com > Dashboard > Hosting & DNS > Hosting

• A Plesk Admin, Customer or Reseller receives email notifications regarding the Let's Encrypt certificate renewal failure:

  Could not secure domains of Administrator (login admin) with
  Let`s Encrypt certificates. Please log in to Plesk and secure the domains
  listed below manually.
  Securing of the following domains has failed:
  * example.com
  The following domains have been secured without some of their Subject
  Alternative Names:
  <none>

Cause

According to the database, example.com has a certificate assigned. The certificate_id value is not 0:

# plesk db "select domains.id, domains.name, hosting.certificate_id from domains left join hosting on domains.id=hosting.dom_id where hosting.certificate_id is not null and domains.name like '%example.com%'"
+----+-------------+----------------+
| id | name | certificate_id|
+----+-------------+----------------+
| 6 | example.com | 104 |
+----+-------------+----------------+

Thus, the keep-secured task attempts to renew the certificate for example.com.

Resolution

1. Log into Plesk

2. Go to Plesk > Domains > example.com > Dashboard > Hosting & DNS > Hosting

3. Enable the option SSL/TLS support

4. Set the Certificate value to Not Selected

5. Click OK to apply changes

6. Uncheck the SSL/TLS Support option back to disable it and apply changes.

   Note: Notifications can be sent with a delay up to 1 day, so it is possible that notification will still be received the next day