Unable to install a Let’s Encrypt certificate: User account ID doesn’t match account ID in authorization

1. Connect to the server via SSH;

2. Search for a json file that contains the email which is used for issuing the SSL certificate.

   # grep -r "[email protected]" /usr/local/psa/var/modules/sslit/registrations
   /usr/local/psa/var/modules/sslit/registrations/4635f4dcd23bae2f1412673473a8fb4c18390b72.json "contact":["mailto:[email protected]"],"agreement":null,"authorizations":[],"certificates":[]}

3. Search for file under /usr/local/psa/var/modules/sslit/orders using the domain name:

   # grep -r "example.com" /usr/local/psa/var/modules/sslit/orders
   /usr/local/psa/var/modules/sslit/oders/73e9346c3fc065d13305183342f962c17b0bed5c.json

4. Remove the json files found in steps 2 and 3;

   # rm -f /usr/local/psa/var/modules/sslit/orders/73e9346c3fc065d13305183342f962c17b0bed5c.json /usr/local/psa/var/modules/sslit/registrations/4635f4dcd23bae2f1412673473a8fb4c18390b72.json

5. Log into Plesk;
6. Reissue the Let's Encrypt SSL certificate at Domains > example.com > SSL/TLS Certificates.

1. Connect to the server via RDP;

2. Go to the %plesk_dir%varmodulessslitregistrations folder:

• Search for a json file that contains the email which is used for issuing a certificate. For example:

  "contact":["mailto:[email protected]"],"agreement":null,"authorizations":[],"certificates":[]}

• Find and remove the json file related to example.com from  %plesk_dir%varmodulessslitorders

3. Log into Plesk
4. Reissue the Let's Encrypt SSL certificate at Domains > example.com > SSL/TLS Certificates.

Additional Information

Unable to install a Let's Encrypt certificate: Order's status ("pending") is not acceptable for finalization