Plesk 360 login
Free Trial

Knowledge Base

Mails generated by contact forms or scheduled tasks are not sent: You are not allowed to use sendmail utility

 
domainsemailgomailmail server

Symptoms

  • Mails generated by contact forms or scheduled tasks are not sent. The following error messages appear in /var/log/maillog:

    journal: plesk sendmail[22347]: handlers_stderr: DATA REPLY:554:5.7.0 The message could not be sent. You are not allowed to use sendmail utility.#012REJECT
    journal: plesk sendmail[22347]: REJECT during call 'limit-out' handler

  • The option Turn on limitations on outgoing email messages is enabled at Tools & Settings > Mail Server Settings.

Cause

The sendmail utility is disabled.

Resolution

Allow users and scripts to use Sendmail:

 

For one subscription

 

  1. Log in to Plesk.

  2. Go to Tools & Settings > Outgoing Mail Control > Subscription > example.com > Change Limit:


    Screenshot_2019-12-23_example_com_-_Plesk_Onyx_17_8_11.png

  3. Set the sendmail usage policy to Custom settings for the subscription and enable the option Allow using Sendmail for scripts and users on this subscription.

    Screenshot_2019-12-23_Limiting_Outgoing_Messages_for_example_com_-_Plesk_Onyx_17_8_11.png

 

For all domains

 

  1. Log in to Plesk.

  2. Go to Tools & Settings > Mail Server Settings.

  3. Enable the option Allow users and scripts to use Sendmail.

    Screenshot_2019-12-24_Plesk_Onyx_17_8_11_1_.png

 

Read the full article
Related Posts
Knowledge Base

Hosting Wiki

Install Mails generated by contact forms or scheduled tasks are not sent: You are not allowed to use sendmail utility extension

Hostname or IP or URL of your Plesk instance: