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Knowledge Base

Constant ‘failed mail authenticatication’ entries are logged in mail log in Plesk server

 
dovecotfail2bangohordeip

Symptoms

The following record appears every second in /var/log/maillog file:

plesk_saslauthd[5222]: failed mail authenticatication attempt for user '[email protected]' (password len=7)plesk_saslauthd[5222]: failed mail authenticatication attempt for user '[email protected]' (password len=8)postfix/smtpd[14640]: warning: unknown[203.0.113.2]: SASL LOGIN authentication failed: authentication failure

Cause

The server is under brute force attack.

Resolution

Install software which protects the server from the Brute Force Attacks:

Linux

  1. Install Fail2Ban according to the article How to install fail2ban on Plesk for Linux.

  2. Log into Plesk;

  3. Go to Tools & Settings > IP Address Banning (Fail2Ban);

  4. Mark the Enable intrusion detection checkbox and specify the following settings:

    • IP address ban period – the time interval in seconds for which an IP address is banned. When this period is over, the IP address is automatically unbanned.

    • Time interval for detection of subsequent attacks - the time interval in seconds during which the system counts the number of unsuccessful login attempts and other unwanted actions from an IP address.

    • Number of failures before the IP address is banned – the number of failed login attempts from the IP address.

  5. Activate Fail2Ban service by clicking the Apply button.

  6. Go to Jails tab.

  7. Mark plesk-dovecot, plesk-horde, plesk-roundcube, plesk-postfix and recidive jails and press the Switch On button to turn the selected jails on.

Windows

To prevent brute force attack, install a tool like Fail2ban, once Fail2ban is only available to Linux systems, for example, ts_block.

In order to verify whether or not the server is vulnerable to this threat, check the following article:

How to test if a server is secured from abuse (Open Relay Test)

Additionally, to limit brute force attempts, configure MailEnable to block abuser IP:

  1. Connect to the server via RDP;

  2. Go to Windows > MailEnableAdmin > Connection dropping > Server > Services and Connector > right-click on SMTP > Properties > Security tab:

    7.png

Additional Information

  • Protection Against Brute Force Attacks (Fail2Ban)

  • Fail2Ban Jails Management

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