Symptoms
-
Windows server has not appeared in 360 Monitoring after the installation of the agent
-
The logs contain:
ERROR:root:Failed to submit collection: [SSL: CERTIFICATEVERIFYFAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)
Cause
The certificates on the server are outdated.
Resolution
Install all the latest OS updates.
Workaround
-
Connect to the server via RDP
-
Download the certificates:
https://secure.globalsign.net/cacert/Root-R1.crt
https://secure.globalsign.net/cacert/Root-R3.crt -
Install them to the Trusted Root Certificates Authorities
-
Reinstall the 360 Monitoring agent
