Web statistics are not updated automatically in Plesk for Windows but manual web statistics calculation works correctly

Symptoms

• Web statistics are not calculated automatically but calculating the statistics for a single domain works correctly

• The Traffic column in Domains shows 0 for all websites

Cause

Going to Windows > Task Scheduler, the scheduled task Plesk Scheduler Task – Daily web statistics analyzers run task is misconfigured

Resolution

1. Connect to the server via RDP

2. Go to Task Scheduler > Task Scheduler Library and select one of the following use cases:

   Scheduled task doesn’t exist

   Start a command prompt as Administrator and run the following command to recreate the scheduled task:

   C:> “%plesk_bin%crontabmng.exe” create-web-stat-executor-task

   Scheduled task is disabled

   Right-click on the scheduled task and press Enable:

   

   Scheduled task is stuck

   In the case that the scheduled task is stuck with Running status, restart the server to make sure the process is free up properly

3. To calculate the traffic statistics for all the domains and verify the issue was solved, Right-click on the scheduled task and press Run. Once the scheduled task will finish, log in to Plesk GUI and verify that the Traffic statistics are displayed correctly.