Skip to content
  • Solutions
    By Role
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    By Infrastructure
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
  • Product
    • Plesk Features
    • Plesk Editions
    • What’s new
    • Pricing
    • Roadmap
    • Lifecycle Policy
    • Extensions Catalogue
  • Pricing
  • Extensions
    Featured Extensions
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    Bundles and packs:
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack

    See all Extensions

  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
Plesk 360 login
Free Trial

Knowledge Base

Unable to set auto-reply or create alias with mail forwarding in Plesk: Mail cycling is detected, the address “[email protected]” is contained in the mail group of this mail account

 
domainsemailgomailmailbox

Symptoms

  • Unable to set auto-reply in Plesk > Domains > example.com > Email addresses > [email protected] > Auto-Reply with specifying the [email protected] mailbox in the Forward to field due to the following error:

    Mail cycling is detected, the address "[email protected]" is contained in the mail group of this mail account.

  • The Switch on mail forwarding option was turned off earlier in Plesk > Domains > example.com > Email addresses > [email protected] > Forwarding.

  • The Forward incoming messages to the following email address field contains the [email protected] mailbox.

Cause

This is Plesk bug PPPM-3844.

Resolution

As a workaround, perform the following actions:

  1. Log into Plesk.

  2. Go to Plesk > Domains > example.com > Email addresses > [email protected] > Forwarding or Plesk > Domains > example.com > Email addresses > [email protected] > Auto-reply > Forward to

  3. Mark the Switch on mail forwarding checkbox and specify any non-existing mailbox, e.g. [email protected], in the Switch on mail forwarding field.

    Note: just removing the [email protected] mailbox from the Forward incoming messages to the following email address field will not help to resolve the issue because this field cannot be empty.

  4. Unmark the Switch on mail forwarding checkbox again and press the OK button.

  5. Go to Plesk > Domains > example.com > Email addresses > [email protected] > Auto-Reply and enable auto-reply with specifying the [email protected] mailbox in the Forward to field.

Tweet
Share
Share
Email
0 Shares
Read the full article
Related Posts

How to Host a Go App on Plesk

Read More »

Exploring Plesk’s Added Value Solutions So Far in 2023

Read More »

Unveiling Sitejet Builder: The Perfect Match for Your Effortless Website Creation Needs

Read More »
Knowledge Base

Unable to issue a Let’s Encrypt certificate for a domain or its mail in Plesk: the DNS challenge used another IP address

Read More »

Let’s Encrypt notification mail: Your certificate (or certificates) for the names listed below will expire in days

Read More »

Websites on Plesk server are slow or show error 500 or PHP mail cannot be sent: ap_pass_brigade failed

Read More »

Mail delivery does not work: do not list domain in BOTH mydestination and virtual_mailbox_domains

Read More »

Hosting Wiki

  • Django
  • QMAIL
  • Sendmail
  • Google Cloud CDN
  • Linux
  • MongoDB
  • Domain
  • Plesk
  • Email Autoresponder
  • Mailing Lists
  • Email Alias
  • Email Virus Protection
  • Email Forwarding
  • Webmail
X-twitter Linkedin Youtube Reddit Github
  • Product
  • Login
  • Pricing
  • Editions
  • For Partners
  • Partner Program
  • Contributor Program
  • Affiliate Program
  • Plesk University
  • Company
  • Blog
  • Careers
  • Events
  • About Plesk
  • Our Brand
  • Resources
  • User and Admin guides
  • Help Center
  • Migrate to Plesk
  • Contact Us
  • Hosting Wiki
  • Forum
  • Legal
  • Legal
  • Privacy Policy
  • Imprint

© 2025 WebPros International GmbH

Part of the WebPros®  Family