Plesk

Unable to remove Mail Import or Website Import sessions via Plesk GUI

  • Dmitry Bystrov

    • Symptoms

    There is no possibility to remove sessions of the Mail Importing and Website Importing utilities via Plesk GUI.

    Cause

    The behavior is considered as a Plesk feature request with the ID #PMT-4498, which is planned to be addressed in future Plesk updates.

    Resolution

    As a workaround remove the sessions directories manually using one of the solutions below:

    Solution for Linux servers

    1. Log into the server via SSH.
    2. Run the command below to remove sessions directory for the required domain:
      • For Website Importing:

        # rm -rf /usr/local/psa/var/modules/site-import/sessions/site-migration-[domain-id]

      • For Mail Importing:

        # rm -rf /usr/local/psa/var/modules/site-import/sessions/mail-migration-[domain-id]

      Note: to get [domain-id] execute the command below by replacing example.com with the name of the required domain:

      # plesk db "select id as '[domain-id]' from domains where name='example.com'G;" | grep -v row

      [domain-id]: 14

    Solution for Windows servers

    1. Log into the server via RDP.
    2. Manually remove sessions folder for the required domain:
      • For Website Importing:
        %plesk_dir%varmodulessite-importsessionssite-migration-[domain-id]
      • For Mail Importing:
        %plesk_dir%varmodulessite-importsessionsmail-migration-[domain-id]

      Note: to get [domain-id] execute the command below via CMD by replacing example.com with the name of the required domain:

      C:> plesk db "select id as '[domain-id]' from domains where name='example.com'G;" | findstr /v row
      [domain-id]: 1

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