When clicking the Publish button in Plesk Web Presence builder, the following error is displayed:
Unable to Connect to ssl://feedback.pp.parallels.com:443. Error #0: php_network_getaddresses: getaddrinfo failed: Name or service not known
A similar error can be found in the
[EMERG] /sitebuilder/JsonApi/ Zend_Http_Client_Adapter_Exception: Unable to Connect to ssl://feedback.pp.parallels.com:443. Error #0: php_network_getaddresses: getaddrinfo failed: Name or service not known
Web Presence Builder debug mode is enabled:
# grep -i debug /usr/local/sb/config
feedback.pp.parallels.com is a deprecated service for error reporting that was used for different Plesk components. This service is now working on a different URL, but the old URL is still present in the Web Presence Builder code.
Connect to the server via SSH.
/usr/local/sb/configfile for editing, for example, in the vi editor:
# vi /usr/local/sb/config
Add the following block to the
/usr/local/sb/configfile to disable error reporting:
For Plesk Obsidian 18.0.50 and above:
For Plesk Obsidian 18.0.49 and below:
- Save changes and close the file.