Symptoms
Domain example.com is resolved to another server and its actual IP address doesn't match the one specified in Plesk > Domains > example.com > Web Hosting Access.
As a result, DNS Helper feature shows a false-positive warning in Domains > example.com > DNS Settings:
Your website is offline because its domain name does not resolve to the server IP address.
To put your website online, update DNS settings on the side of your domain registrar or external DNS provider.
Your website will be up and running once DNS changes come into effect. It may take up to 24 hours.
Cause
An external feature request with ID #PPPM-12937 was created to change the warning's misleading phrasing.
Answer
As a workaround, the DNS Helper feature can be disabled as follows:
-
Install the Panel.ini Editor from the Extensions menu in Plesk.
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Open Panel.ini Editor at Extensions > My Extensions.
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In Panel.ini Editor, switch to the Editor tab and add the following lines:
[dns]
enableResolveChecking = false
showDnsHelper = false -
Click Save
1. Connect to the Plesk server via SSH
2. Open the /usr/local/psa/admin/conf/panel.ini file in any text editor or copy it from the panel.ini.sample file if it does not exist:
# cp /usr/local/psa/admin/conf/panel.ini.sample /usr/local/psa/admin/conf/panel.ini
3. Add the following lines:
[dns]
enableResolveChecking = false
showDnsHelper = false
1. Connect to the Plesk server via RDP
2. Open the %plesk_dir%adminconfpanel.ini file or copy it from the %plesk_dir%adminconfpanel.ini.sample file if it does not exist
3. Add the following lines:
[dns]
enableResolveChecking = false
showDnsHelper = false
